The following are the policies of

Innovations Online

Refund Policy
Please note that Innovations or Innovations Online does NOT refund the price of any online class on the Innovations website. When you purchase a class, it is assumed that you, the customer, have the ability to view the content of the class in an adequate manner.

Return Policy
If your online class includes a DVD, and the DVD does not work properly, please return it to Innovations for a replacement DVD. Please send an email to let us know that you will be returning the DVD for replacement. Please note that return shipping fees are not refundable.

Cancellation Policy
Once an online class has been purchased, it can NOT be cancelled. Please make sure you are signing up for the correct class. If you have any questions about the class you want to attend, please send an email to:
mqinnovations@aol.com  

Shipping Policy
If your online class includes a DVD it will be shipped to you within 2 - 3 weeks of the date you registered for the online class. If there is a delay in shipping, you will be notified via email.

Innovations Online will ship your DVD via the US Postal Service. Innovations Online ships to all countries that are served by the US Postal Service.

Questions?
If you have any questions about the Innovations Online policies, please contact us at mqinnovations@aol.com  

Contact Us
If you have any questions, concerns or need to mail a DVD back to Innovations Online please contact us at:

Innovations Online
PO Box 58335
Renton, WA  98058

Phone: 253-854-3362
Fax: 253-854-0463

Updated 11-22-09